Optimizing Medical Emergency Management for a Prominent Energy Company in Oman

Overview

International SOS provided advisory support to optimize the Emergency Management Services of one of the world’s leading Oil & Gas organization in Oman.

Problem

One of the world’s leading Oil & Gas organizations operating in Oman was facing issues consolidating the Emergency Management Services delivered through its in-house and third-party service management companies.

Solution

International SOS worked with the organization's Emergency Management Team, including their third-party service providers, to review the infrastructure, procedures and processes in place. A team of International SOS consultants, with broad industry and regional experience, identified gaps according to industry and national standards. We engaged in several rounds of meetings with the organization and its third-party service providers to align on the steps which should be taken to mitigate risks associated with the identified gaps.

The Professional Services Team from International SOS developed a set of recommendations including its reflection on areas of continuous improvement. We also devised an Emergency Management Services roadmap which the organization can use to work with their third-party service providers. Further to this, we provided a long-term self-calibration program so that they can remain agile should circumstances evolve over a period of time, or should there be certain changes to their work activities.

Impact

The organization acknowledged that International SOS had helped them to identify under-recognized areas in their Emergency Management Services. This essentially led to resource optimisation and helped them to save additional costs. They were extremely satisfied that our solution ensured harmonisation across their in-house and third-party service operators.