Careers

• International SOS is the world’s leading medical & security services company. Our global services include medical and security risk planning, in-country expertise and emergency response for travelers.
• At the core of our service is a comprehensive, members-only website (internationalsos.com) and more than 27 Assistance Centers around the world. With 54+ International SOS clinics and a fleet of air ambulances, members are assured of the very best routine or emergency medical and security assistance. 
• We operate from over 850 sites in 70 countries with 11,000+ employees, led by 1,400 physicians and 200 security specialists.

 

Anytime! You can call us with a simple medical, security or travel related question or in an emergency. As member you get 24-hour expert advice and assistance – whether you need vaccinations before traveling; medical advice while abroad;

 

or immediate care in a medical emergency. International SOS assistance services are designed to help you with any medical, personal, travel or legal problems when you are outside your home country. 

International SOS Assistance Centers are 24/7/365 operations centers kind of like a call center (on steroids!), staffed by doctors and nurses, security experts, multi-lingual coordinators, and logistics support personnel. We can respond rapidly to any type of emergency or call for assistance. 

No. We are a 24-hour medical assistance company. Simplified, insurance takes care of the bills and we help keep you and your tour group safe, healthy and secure around the world. We do so by helping you thoroughly prepare before travel. During travel we also offer expert advice, referral assistance, medical monitoring, activating ambulances, alerting the emergency staff if required, arranging hotel/ home visits, arranging bedside nursing, all done by our inhouse doctors, nurses and security professionals.

 

Our medical staff credential a worldwide network of providers. Also, we have signed agreements with many of these providers and are able to provide guarantee of payments on your behalf in most cases. This means we can take care of the costs, without you having to worry.

As a member, all of our advisory services are complimentary. Your organization subscribes to a membership program to access these services. 

Many countries around the world have medical systems that require upfront payment before treatment, even in an emergency. International SOS will guarantee and pay up-front costs associated with your medical care to ensure you receive immediate treatment. We also gain approval to do so through your organization. Given our worldwide presence, many providers are accustomed to working with our teams.

 

Whether you need to see a doctor, physio, or need an emergency replacement of prescription medication, give us a call, we can help. 

No, your membership is already active. Simply download the assistance app on your cell phone and carry the International SOS card in your wallet at all times while traveling. Whenever you need assistance, the mobile app will direct you to the nearest Assistance Center. 

No, however it is a good idea to always carry your membership card with you since it includes the telephone numbers of our Assistance Centers and your organization’s membership number. Also should you ever lose consciousness, emergency services are trained to look for identification. They know International SOS and often do alert us when they find your membership card in your wallet.

To ensure a prompt response when calling, you should be prepared to provide the following:

 

1. You will be asked for basic contact information so International SOS can call you back if you get cutoff
2. You will need to provide a brief description of your issue or concern so you can be put through to the appropriate medical or security consultant
3. You may be asked personal questions, the information you provide is bound by privacy laws, so please speak frankly with your consultant so you can receive the best possible care and advice
4. Provide your membership number (this can be found on the membership card or on the mobile app) – it’s ok if you don’t have this, International SOS will still assist you

Absolutely! In addition to calling the Assistance Center for any pre-trip questions you may have, you can access the country guides by logging in with your membership number at internationalsos.com.  You can access this comprehensive and up-to-date site providing essential information including the following:

 

• vaccination requirements
• passport and visa requirements
• quality of health care
• advice on prevalent diseases
• personal and driving safety information
• hygiene: quality of food and water
• culture and customs
• currency
• weather and what clothes to take
• compatibility of electrical items
• personal safety advice